Having moved to IP production in 2017 with Nevion’s help, TV 2 initially chose Nevion’s advanced remote services, in order to leverage the expertise and experience of the SOC’s staff, and focus on its own core-competencies, including content creation. When the COVID-19 crisis developed, TV 2’s decision to virtualize the support and monitoring of its IP media network operations proved to be invaluable as very few staff would have been able to be on-site to maintain the network.
Nevion launched its SOC, in Gdańsk, Poland, in September 2018, in response to the growing demand from broadcasters for additional help with the day-to-day management of their media network solutions. The SOC is now Nevion’s main operational unit for handling 1st line remote support, and backed its 2nd and 3rd line support teams across the world. The SOC also provides proactive remote monitoring, maintenance and troubleshooting services – effectively managing the health of a customer’s media network on their behalf. In addition, Nevion’s SOC provides a catalog of standard reports to customers, so that they too can analyze trends, and monitor system performance and network activities.
Terje Amundsen, Head of Content Technology, TV 2 said: “We were an early mover to IP in the facilities, which has enabled us to gain unprecedented flexibility in our production. As a broadcaster though, we need to concentrate our resources and efforts on the creation and delivery of a compelling programming for our viewers, so it made sense to use Nevion’s experts to monitor and support of our IP media network. Nevion’s SOC has enabled us to identify and fix potential issues before they have occurred, which has been extremely valuable to us. And of course, during the COVID-19 lockdown, having Nevion looking after our IP media network remotely has made our task to adapt to the new situation much easier.”
Petter Kvaal Djupvik, Chief Operating Officer, Nevion concluded: “Over the past few years, Nevion has invested heavily in its ability to deliver projects and support customers remotely, and this has ensured we can continue to serve our customers even when it is not possible to be on site. Our SOC, in particular, has proved to be of great help to our customers, such as TV 2, which we are obviously very pleased about.”